Keep building services and service teams connected.
Comfort complaints, plant alarms and planned inspections all compete for your team's attention. Lucendus brings building assets, service requests and maintenance work into one operational record, helping facilities teams coordinate the response across buildings and contractors.
The building reports a problem. The team needs the context.
Reactive work crowds out planned care
Urgent requests can take attention away from preventive maintenance. Without a shared view, supervisors struggle to see which planned jobs have slipped.
Alarms and complaints sit apart
A plant alarm and a comfort complaint may describe the same problem. Separate systems leave the service desk piecing together the affected equipment and location.
Contractor visits leave scattered evidence
Service sheets, inspection photos and certificates are difficult to follow when each provider returns them through a different channel.
Move from a reported problem to a recorded resolution.
Give service desk staff, engineers and contract managers a common view of the building and its maintenance history.
Building context for every job
Arrange plant and equipment by site, building and location. Link service requests to the relevant asset so engineers can review previous faults and work before a visit.
Planned work alongside incoming requests
Schedule maintenance and inspections against assets while tracking reactive work in the same service model. Review due dates and backlog together when assigning team capacity.
Response ownership across providers
Assign work to the responsible team, set response targets and configure escalation. Retain progress and completion details so the next shift can see what is still outstanding.
Evidence held with the equipment
Keep service reports, inspection results and certificates against the asset. Track relevant expiry dates and assemble records for contract reviews or audit preparation.
Several occupants report poor airflow on the same floor.
The service desk links the reports to the location and raises work against the air-handling unit serving it.
The engineer reviews the unit's maintenance history and records the inspection findings. A filter replacement and the parts consumed stay with the work order, along with any follow-up needed.
The facilities manager can review the response and check whether similar faults recur. Service desk staff have a recorded outcome to use when following up with occupants, without reconstructing the visit from emails.
Connect building signals to the people responsible.
Plan integration with your building management system or 365mesh sensors through available interfaces. Select useful alarm events, map them to assets and agree routing and escalation. Keep control of building equipment in the building management system while Lucendus holds the work and response history.
Start with a workflow your team knows.
Pick a building and service
Start with HVAC maintenance or another service with clear equipment ownership and recurring requests.
Connect intake and completion
Map assets and locations, configure planned work and agree what contractors should record at completion.
Review service delivery
Examine overdue work, response times and repeat visits before extending the approach across the estate.
Bring a building service into focus.
Show us a typical occupant request and a planned maintenance schedule. We can walk through how both connect to the same building record.