Seven pillars. End-to-end.
Lucendus is one platform encompassing Asset Management, Service Management, Knowledge & AI, Analytics, Automation, and Governance; on a single data model and a single audit trail. Pick a pillar to go deep, or scan the matrix to see the breadth.
Dive into a deeper view
- Pillar 1Data & IntegrationsNative adapters, MCP, AI-assisted import, CMMS migration connectors, layered iPaaS, full Provenance.
- Pillar 2Asset ModelMulti-dimensional classification. Equipment, vehicle, facility, infrastructure (linear), IT, OT, biological, container, fixture. Indoor + outdoor spatial. Custom entity types.
- Pillar 3Asset ModelUnified work-order model. Customer portal. Multi-channel intake (email, chat, phone, site visit). SLAs, escalations, on-call & duty.
- Pillar 4AI & KnowledgeAI integration across the platform: anomaly, correlation, prediction, RCA. Knowledge base with full lifecycle, semantic + keyword search, RAG, deep asset binding.
- Pillar 5Analytics & Observabilityi-directional with Grafana, Prometheus, Datadog, Splunk, SCADA, BMS. Signal-to-ticket pipeline. Storm and flap protection. Server-generated PDF reports.
- Pillar 6Automation & WorkflowsPer-tenant workflow engine with field-aware rules. Fine-grained validation. Process diagrams + what-if process experiments.
- Pillar 7Governance & ComplianceFine-grained access policies, structured denial UX, field-level audit, federated SSO with tenant subdomains, regional residency. GDPR-aligned by default; EU AI Act forward-compatibility for European deployments.
We picked seven pillars because each maps to a distinct category that asset-heavy enterprises currently buy as a separate product: EAM (Asset Model), CMMS / ITSM / FSM (Service Management), KB / AI tools (AI & Knowledge), observability + BI (Analytics & Observability), iPaaS / ETL (Data & Integrations), workflow engines (Automation), GRC tooling (Governance). Lucendus ships all seven on one data model, one audit trail, one access-control story. That's the convergence claim — and the way to see whether it holds is to evaluate it pillar by pillar.
Breadth, scored honestly
| Capability | Lucendus | Traditional EAMMaximo / SAP PM | Modern CMMSLimble / UpKeep / MaintainX | Enterprise ITSMServiceNow / BMC | Enterprise FSMSalesforce FS / ServiceMax |
|---|---|---|---|---|---|
| Asset Registry as nativeSingle asset of record across all surfaces | CMDB | ||||
| Unified work-order modelIncidents + maintenance + requests + changes + inspections | |||||
| Multi-dimensional classificationAsset in many hierarchies at once | |||||
| Linear / biological / OT assetsFirst-class categories | |||||
| AI as native and structuralReads across the whole platform | |||||
| KB + RAG with deep asset bindingAsset and article links are bidirectional | |||||
| Bi-directional observability integrationWrite-back to Grafana and Prometheus | |||||
| MCP serverLucendus data available to external AI agents | |||||
| Per-tenant workflow engineField-aware rules, fine-grained validation, custom entity types | |||||
| Federated SSO with tenant subdomainstenant.lucendus.com | |||||
| Unlimited light usersRequesters / viewers don't count toward seats | |||||
| Regional residency + GDPR processor modelBuilt-in, not a tier |
Want a closer look at the pillars
- Lifetime early-access pricing — locked for the duration of your relationship
- Direct roadmap influence — your problems drive prioritisation
- Platform configured against your actual data — not a demo environment
- Initial cohort limited to five organisations
Personal review of every application. Response within five business days.