A shared scorecard for a fair evaluation.
Compare the operating model first, then prove the details. This matrix describes what to investigate across Lucendus, ITSM, CMMS / EAM, field service and an internal build.
Categories overlap. Your workflow is the test.
ServiceNow and Jira connect service and asset information; Maximo spans maintenance, reliability and AI; Dynamics 365 Field Service connects dispatch with equipment and inventory. The categories overlap substantially. [1–4]
The entries below describe documented approaches and evaluation questions. They are not vendor scores, an exhaustive feature audit or proof that every product in a category behaves the same way. Confirm the edition, configuration and delivered scope.
Compare the operating models.
Documented approaches and questions to test, not blanket feature scores. Source numbers refer to the references below. On smaller screens, scroll the table sideways.
| Capability | Lucendus | ITSM | CMMS / EAM | Field service | Internal build |
|---|---|---|---|---|---|
| Core focus | Connected assets and operational work | Service practices and requests [1] | Maintenance and lifecycle [3] | Service visits and dispatch [4] | The process you design [5] |
| Asset context | Identity, location, linked work | CMDB / flexible assets [1, 2] | Equipment and maintenance history [3] | Customer equipment history [4] | Your schema and data discipline |
| Work and materials | Servicing with inventory records | Verify selected products and workflow | Verify maintenance and MRO scope [3] | Work orders and inventory [4] | Your implementation |
| AI and automation | Supported tools and workflow rules | Vendor AI and automation [1, 2] | Maximo includes AI [3] | Copilot and scheduling tools [4] | Platform tools plus custom logic [5] |
| Field execution | Demonstrate required device and offline scope | Verify the selected mobile workflow | Verify the selected mobile workflow | Offline mobile documented in Dynamics [4] | You design, test and support it |
| Ongoing ownership | Customer data/process; agreed supplier scope | Data, configuration and module ownership | Maintenance data and process ownership | Field adoption and dispatch configuration | Application lifecycle as well as operations [5] |
Turn a shortlist into evidence.
A common evaluation record
Record evidence for each requirement: demonstrated, configured, dependent on another system or unproven.
A connected Lucendus trial
Test the asset, work order, stock and evidence path together using representative records.
A decision you can explain
Keep the tradeoffs and required integrations visible to operations, IT and the people funding the change.
Prove the fit with your team.
Weight requirements before the demo
Agree which workflows are essential and which are useful extras.
Ask everyone for the same proof
Use the same tasks, permissions, exceptions and sample records for every supplier.
Compare complete proposals
Include implementation, data migration, necessary products, training and ongoing support.
Do not turn an unanswered question into a tick.
Mark a requirement as proven only after seeing it work in the proposed scope. Apply that rule to Lucendus too. Keep specialist capabilities that already serve you well, and make each system boundary explicit when comparing an integrated approach with replacement.
Reviewed 9 September 2026. Vendor documentation establishes advertised scope; editions and configuration vary. Operator discussions provide evaluation questions, not verified benchmarks or representative findings. Lucendus descriptions reflect documented product scope; confirm your requirements in a working demonstration.
[1] Asset lifecycle, CMDB connections and AI capabilities. ServiceNow: IT Asset Management
[2] Flexible asset types, relationships, discovery and AI support. Atlassian: asset and configuration management
[3] Maintenance, reliability, sensor data, AI and asset lifecycle management. IBM: Maximo Application Suite
[4] Dispatch, routing, inventory, equipment history, offline mobile and Copilot. Microsoft: Dynamics 365 Field Service overview
[5] Ownership, support, permissions, governance and application lifecycle management. Microsoft: Power Platform roles and responsibilities
Explore the Lucendus capabilities.
- Asset RegistryOrganise equipment, infrastructure, IT and biological assets with Lucendus. Connect asset identity, location, classification and work history in one registry.
- ServicingConnect planned maintenance, repairs, inspections and service response with Lucendus. Keep work orders, assets and completion history together.
- IntegrationsConnect existing systems, records and operational events with Lucendus integrations. Plan data ownership, mapping and permissions around the workflow you need.
Bring the workflow you need to prove.
Share the handovers, exceptions and systems that matter. We can work through where Lucendus fits and what needs to be demonstrated.